Telemetry & IP Config Tier III Engineer

About the job

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fibre, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Principal Accountabilities:

• Operational SME for the Zayo IP/Ethernet network. 
• Work closely with Design and equipment vendors to implement changes, additions and upgrades to IP/Ethernet infrastructure.
• Implementation and activation of new IP/Ethernet services.
• Work closely with the wider Operations team to ensure efficient delivery of customer services, and to achieve company quarterly Gross Churn, and Net service activations.
• Analyse internal service orders to determine appropriate actions, and collaborate with other departments to execute installation tasks.
• Providing regular updates to internal stakeholders and external customers, on the progress of faults.
• Providing support to members of the wider Operations team as required.
• Support & maintain the company objectives of ISO 9001/18001/27001 accreditation

Key Skills and Experience:

• 3 - 5 years of experience on a service provider network in Operations, Engineering, Architecture or Design roles.
• Deep and substantial operational experience with carrier-class routers and switches, (experience with Juniper, Nokia and Cisco required).
• Excellent knowledge of Layer-2 and Layer-3 protocols, (IPv4+v6/BGP/ISIS/VPLS/IP VPN/MPLS/QinQ/ELINE...).
• Good understanding of DWDM networks and Optical standards.
• Ability to manage a high-volume workload efficiently and effectively, while maintaining a precise attention to detail in an interrupted work environment.
• Salesforce experience is a plus
• Confident and able to challenge staff, suppliers, and processes, to deliver a favourable Customer outcome.
• Ability to diversify and adapt to business needs.
• Pragmatic and analytical approach to problem solving.
• Accountability orientated.
• Proactive mindset and attitude, to ensure customer satisfaction is in everything we do.
• Ability to manage in and out-sourced suppliers or partners.
• Excellent communication; written and verbal.
• Outstanding confidence, initiative, and organisational skills.
• Remain flexible and adaptable to any change in business needs or requirements.

Rewards:

• Competitive compensation.
• Excellent benefits including health and life insurance.
• Fitness membership discounts.
• Generous paid time off policy including paid parental leave.