Telecoms Billing Analyst

United Kingdom

Job summary

£30,000 - £35,000
IT & Telecoms
Contract Type:
Full Time
Expiry Date:

About the job

Our client is a successful and rapidly growing telecommunications business that provide a customer billing platform to the telecoms sector.


  • Build a relationship with prospects and new customers to fully understand existing customer data, processes and operations
  • Understand and capture customer migration / conversion requirements including data mapping, cleansing and de-duplication
  • Work with stakeholders on their billing migration project including agreeing timelines, resources, milestones and testing for their new system implementation
  • Pro-actively identify and address or escalate issues that can impact project deliveries
  • Run Data Analysis and Billing workshops with stakeholders before, during and after migration
  • Data manipulation and investigation, resolving and responding to queries from inside and outside the business
  • Take the lead for data migration including parallel bill run activities in Test and Live environments
  • Review and report data migration and parallel bill run results
  • Assist customers in reviewing data migration and parallel bill run results
  • Creation of hand over documentation and performing training to the customer and internal teams
  • Provide primary billing support of new customers for an agreed period following go live
  • Report against agreed KPIs for key stakeholders
  • Provide ongoing operational input, guidance and support to clients.

Key Qualifications and Skills

  • ·Experience in working in the telecoms industry with a good understanding of telecoms billing is essential
  • Experience on one or many of these billing platforms would be beneficial:

Abillity, Eclipse, EBillz, Clarity, Intelligent Billing, Affinity or Elevate

  • Strong skills in Excel and knowledge of other Microsoft Applications
  • Experience of databases and SQL is an advantage
  • Good Project skills, Organised and have an eye for detail
  • Excellent communication and inter-personal skills
  • Stakeholder management
  • Proactive focus on customer support and delivery

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