Telecommunications Engineer

About the job

About our client:

Our client is a multi award-winning provider of communications and IT solutions for business. They provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.

About the Department/Team:

The Engineering team are responsible for delivering new installation, upgrades, site surveys, support and on-going maintenance to our clients. These range from full system installs (telephone and cabling), fault finding and programming of traditional and hosted (IP/VoIP) telephone solutions and software. The team play a significant role in getting it Right First Time to meet the expectations of our clients, while providing a full end-end service experience when on-site face to face. You will be supported in your role by our in-house Projects team who organise your weekly diary and arrange for any relevant equipment and or hardware.

You will report directly to the Engineering Manager.

Responsibilities:

· Planning and co-ordinating the installation of telecoms equipment and infrastructure

· Maintain and troubleshoot system faults as required on site/remotely where possible

· To carry out, Installations, programming, and commissioning of hosted telephone solutions.

· Conduct site surveys

· Installation and termination of Cat 5E/6

· To maintain a high degree of customer service for all call outs, installs and support.

· To take ownership and be proactive when dealing with site and specific user problems

· Support customers in the use of our Solutions by providing necessary training and advice

· Identify opportunities derived from escalated/common faults

About You:

We are looking for someone who loves being a remote field engineer, who can work on their own or with colleagues as part of the wider engineering team and have the following skills and experiences.

· You must be interest in broadband, telephony (IP/VOIP)

· You’ll be hard working and flexible to take on our planned and unplanned workload

· A current UK driving license

· You will be friendly, customer focussed and desire to resolve connectivity issues

· Will be required to participate in out of hours call out rota where required. Shift allowance

· To work closely with Installation job co-coordinators to ensure accurate recording of all engineering activities and install details.

· To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers.

Qualifications and Technical Skills:

· Possess a proven track record with an extensive knowledge - primarily involving field installation/maintenance of Horizon, LG- PBX/IP/hosted telephony systems or similar.

· Able to work towards and meet tight deadlines.

· Have a flexible approach to the working day.

· Understand moves and changes to PABX systems

· A knowledge of networking principals

· Experience of programming and diagnostics

· WIFI Design, Implementation & Support

· Door entry System’s LG, Paxton, Ulydor, 2N helios IP Vario beneficial

· Works with a high attention to detail

· Proven engineering experience within a telecoms engineering environment.

Having excellent time management and organisational skills is significantly important in this role as you will need to manage your workload effectively in a busy, fast paced environment. Our values are, Performance, Passion and Integrity and we are looking for someone who aligns and demonstrates these daily.