Senior Telecoms Technical Support

About the job

About the role...

As a Senior Telecoms Technical Support Engineer, you will be part of our telecoms support team, taking ownership of reported issues or faults into our helpdesk facility. Your responsibilities will include initial diagnosis, deciding the appropriate course of action, liaising with suppliers if required, logging faults, and communicating with clients to fully manage their expectations. You will be also be mentoring junior members of the team to enhance a learning and mentoring environment. Ongoing product and business function training is offered and encouraged.

Location: Crewe Business Park, CW1 6BD

Salary: Flexible dependent on experience, from £30,000 + 

Working Hours: Monday to Friday, 8.30 am to 5.00 pm

What will you be doing?

• Responding to IT and telecom tickets as they are logged

• Attending customer sites to troubleshoot faults

• Installation of IT hardware and telephone systems 

• Supporting the wider team with knowledge and best practice sharing

• Supporting the junior team with escalation of faults & resolving where possible

What do we expect of you?

• Experience in a busy customer support/customer service/service desk environment is desirable

• Ability to communicate confidently and effectively at all levels.

• Experience in liaising with multiple third-party suppliers.

• Ability to meet deadlines without compromising attention to detail and accuracy.

• Experience with Avaya IP is preferable, or similar

There is a strong progression route for the right candidate, if you're looking to step into a career within a global, growing business.

What can you expect from us?

We have ambitious plans, and our telecoms business will be one of the driving forces behind that growth. As a Technical Support Engineer, you will play an essential role in our journey as a technology-driven organization that is renowned for service excellence. For you, that means exciting and rewarding work with plenty of ongoing progression opportunities.

• A friendly culture that mirrors our proposition to our customers.

• A fast-growing organization that defines itself as being agile and innovative.

• A drive for continuous improvement, which you will be empowered to get behind from day one.

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

• An accessible and approachable management team.

We offer full training and support and a personal development plan to support your career goals. You will be compensated competitively, with a good range of core benefits.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. 

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our People Team (HR).

Department:

Customer Service & Operations

Contract type:

Permanent

Hours:

Monday to Friday - 08:30 - 17:00

Salary:

£30,000 + dependent on experience