Senior Account Executive – Contact Centre

About the job

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who were awarded Company of the Year and the Business Growth award at the Surrey Business Awards 2022? 

Due to our impressive consistent growth and strong ambitions within the IT & Telecoms sector, we are currently recruiting for a high-energy Account Executive who can demonstrate a deep knowledge when it comes to Contact Centre technologies and buying cycle processes.  Gained from working in similar Contact Centre practices.

Where? Join our Sales teams

The Senior Account Executive is responsible for proactively creating and generating a quality business pipeline, winning profitable business and to help deliver customer success.  The Senior Account Executive will also promote, sell and secure new business from within their new logo wins through a relationship-based account management approach. 

•    Salary of £55-£70k basic DOE + Uncapped commission OTE £170K 

•    Car Allowance

•    25 Days Holiday + UK Bank Holidays

•    Optional Hybrid working

Who? are we looking for?

We are seeking a Senior Account Executive with:

•    A minimum 3 years’ experience hunting Contact Centre (or Similar) new logo opportunities

•    A proven track record in a Contact Centre (or similar) sales role (annual sales of £1m+).

•    Experience and ability to work at various levels with clients up to C-level

•    Ability to hit the ground running with an established network of contacts both within the CC community as well as prospective customers

•    A self-motivated, team-player who can self-manage against agreed targets and objectives

•    Good planning and organisational skills, and the ability to remain calm under pressure

•    Work in a manner that champions the organisational values of Trust, Generosity, Transparency, Professionalism, and Happiness

Key Measures of Success:

•    Develop strong working relationships with our Contact Centre partners

•    Build a rolling pipeline of 4.0 X the agreed Gross Profit quota

•    Exceed the personal sales targets and KPIs

•    Deliver agreed number of customer reviews and case studies per annum

•    Own and run 4 customer or events as agreed (face to face or virtual)

•    Align with our company values and deliver “The Opus Way”

What? can Opus offer you?

•    Free daily breakfasts in the office 

•    Regular companywide events 

•    Monthly 'shining star' employee recognition awards 

•    Pension and life insurance 

•    Refer a friend scheme (£1,000) 

•    Mental health, financial and legal support 

•    Training and development plans 

•    State of the art offices 

•    Option to buy and sell holiday 

•    Employee Dream Ball - Quarterly chance to win £2.5k towards a dream 

Culture is important to us as are our values

•    Work together to win together 

•    Be brave and think differently 

•    Own it and never give up 

•    Strive to be the best 

•    Stay curious and keep learning 

Meet Opus

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.  

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. 

We are a Disability Confident employer and Living Wage accredited. 

Become part of our exciting success story