Second Line Support (IP Office, 8x8, Horizon, Connectivity)

About the job

Working as part of the Telecoms support team the role involves the ownership of reported issues or faults into our helpdesk facility, initial diagnosis, deciding the appropriate course of action, liaising with suppliers if required, logging of faults on their helpdesk process and then communicating with clients end users to fully manage their expectations.

The role also involves assisting and mentoring 1st Line technicians within the team and the shadowing of 3rd Line technicians on more challenging faults to enhance a learning and mentoring environment. Ongoing product and business function training is offered and encouraged.

The experience and skills that we are looking for include:

Connectivity – Analogue Lines / ISDN / aDSL / FTTC / Fibre Leased Lines (WLR)

Equipment – Entry Level Routers / Ethernet Switches / ATA’s / POE / IP Handsets

Telephony Products - Gamma Horizon / Avaya IP Office / Wildix / Nfon / NTA

Benefits:

• Excellent training and coaching provides;
• Friendly & supportive team working environment that encourages opportunities for self-development;
• Fantastic opportunities for ongoing development and progression within the company;
• 22 days holiday plus bank holidays increasing with service;
• Company sick pay scheme after one years’ service;
• Life Assurance scheme after 6 months service
• Pension auto-enrolment scheme;

Company Profile:

Radius Payment Solutions is a leading global fleet management company which offer services in the Fuel, Telematics, Telecoms, and Insurance industries. We are a £2.6 billion rapidly growing global company with offices across five continents.

Radius Connect is the Telecoms division of Radius and has been built on the acquisition of Adam Phones, Pure Telecom, Trinity Maxwell and Connect, all award-winning businesses built on high-performance mobile and fixed-line connectivity solutions for clients across the globe.