Sales Support Administrator

About the job

Job Title: Sales Support Administrator

Salary: £18,000 to £21,000, plus £2,000 commission

Benefits: Hybrid Working | Pension | Medical Cash Plan | Life Assurance | Discounted Gym Membership and more

We have a fantastic opportunity for a Sales Support Administrator to join our Dealer Sales Department. As a Sales Support Administrator, you will work as part of a team contributing to the ongoing success of the department.

You will be responsible for processing customer orders with maximum accuracy and you will manage the team emails, where you will work to response times and demonstrate strong written communication skills.

Key Responsibilities:

• Ensure that incoming telephone calls are dealt with in a timely and professional manner
• Meeting/exceeding monthly target levels of productivity and performance within the department, including processing orders onto the internal system with maximum efficiency
• Manage customer emails on behalf of your sales colleagues, working to strict response times and communicating in a clear, concise and customer friendly manner
• Ensure any reporting tasks on behalf of the management team are done so accurately and within timelines given
• Ensure all orders, taken either verbally or written, are processed onto the internal system as effectively and efficiently as possible
• Demonstrate an understanding of Nimans products
• Have a thorough understanding of all Nimans systems and procedures regarding quotes, sales, accounts, despatch and returns
• Advise customers of new product ranges and offer excellent customer service, taking personal responsibility for solving problems and see them through to conclusion
• Be a team player who uses their initiative and actively contributes, participates and competes in the team environment
• Assist other members of your team in processing orders and general duties to help achieve department objectives
• Ability to thrive in a changing environment that sets high standards and promotes personal development
• Undertake divisional telesales campaigns, promoting events or other activity when required.

Qualifications / Relevant Experience

Essential:

• Excellent written and verbal communication skills
• Computer literate
• Ability to work under pressure
• Must be extremely efficient in order processing to meet strict efficiency targets.

Desirable:

• Customer service background.

Essential Skills & Qualities:

• Ability to deal effectively with prospect and customer queries
• Excellent time keeping skills.

What’s in it for you?

• A great team to work collaboratively with
• Excellent training in our products, services and industry, with a focus on self-development
• We’ll support your career goals and help you achieve your true potential
• Lots of company benefits, rewards, recognition and more.

Interested?

If you want to join a growing, successful and stable business that can offer an exciting career, click apply now to submit your application and we’ll be in touch.

All candidates must have the right to work in the UK.

We are an equal opportunities employer.

Please note all roles that move to offer are subject to receipt of satisfactory references and an identity check.

We will be moving to interview and selection quickly so please don’t wait until the deadline to get your application in!