NOC Support Engineer

About the job

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Principal Accountabilities:

• Monitoring of internal and external networks across a multi-vendor environment
• Raising Trouble Tickets
• Ensuring Trouble Tickets are assigned to a relevant support team
• Providing regular updates to internal stakeholders and external customers on the progress of faults
• Responding to incoming telephone & Email requests from Customers, Zayo support teams and 3rd party teams
• Providing support to other members of the Shift team as required
• Initial fault Triage and Investigation 
• Arranging and coordinating access to Zayo & 3rd party sites
• Support & maintain the company objectives of ISO 9001/18001/27001 accreditation

Key Skills and Experience:

• English language plus Dutch or German language an advantage
• Proactive mindset & attitude to ensure customer satisfaction is in everything we do.
• Pragmatic and analytical approach to problem solving
• 1 - 3 years (minimum) proven NOC and/or Operational experience in the telecommunications industry.
• Confident and able to challenge suppliers and processes.
• Ability to manage in & out-sourced suppliers or partners
• Comfortable working 24/7 shift patterns, including bank holidays and night work
• Excellent communication; written & verbal
• Outstanding confidence, initiative and organisational skills
• Highly proficient in Google Workspace or O365
• Familiarity with Salesforce CRM is desirable.
• Remain flexible and adaptable to any change in business needs or requirements

Rewards:

• Competitive compensation
• Excellent benefits including health and life insurance
• Fitness membership discounts
• Generous paid time off policy including paid parental leave