NOC Engineer

About the job

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Principal Accountabilities:

• Monitoring of internal and external networks across a multi-vendor environment
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• Carrying out initial triage diagnosis on faults and proactively escalating issues as required
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• Prioritising faults to meet SLAs, including resource management of external contractors
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• Providing regular updates to internal stakeholders and external customers on the progress of faults
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• Fault isolation and repair tasks on DWDM, SDH, Dark Fibre and IP circuits
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• Responsible for the management of fault receipt, fault identification & logging, support team dispatch and fault management to resolution
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• Ensuring service availability and Mean Time To Repair (MTTR) targets are met.
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• Providing support to the Shift Lead when required
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• Facilities and key sites monitoring and fault management
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• Arranging and coordinating access for suppliers with support team members
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• Providing key metrics and reports as required to senior Operations stakeholders
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• Support & maintain the company objectives of ISO 9001/18001/27001 accreditation

Key Skills and Experience:

• 2 - 4 years (minimum) proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.
• Experienced in DWDM, Fibre & Optical equipment
• German or Dutch speaking prefered
• Experience in a multi-vendor environment is essential including: Ciena, Cisco, Huawei, Marconi, Juniper, ADVA, Alcatel, Bandwidth Managers, Lambda unite, Nokia, OMC.
• Knowledge of OSP practises e.g. basic OTDR analysis and fibre repairs.
• Troubleshooting Transport and IP customer trouble tickets on DWDM / SDH and Ethernet networks.
• Pragmatic and analytical approach to problem solving
• Confident and able to challenge suppliers and processes.
• Ability to manage in & out-sourced suppliers or partners
• Comfortable working 24/7 shift patterns, including bank holidays and night work
• Excellent communication; written & verbal
• Outstanding confidence, initiative and organisational skills
• Highly proficient in Google Workspace or O365
• Familiarity with Salesforce CRM is desirable.
• Remain flexible and adaptable to any change in business needs or requirements
• Proactive mindset & attitude to ensure customer satisfaction is in everything we do.

Rewards:

• Competitive compensation
• Excellent benefits including health and life insurance
• Fitness membership discounts
• Generous paid time off policy including paid parental leave