Mobile Billing Specialist

About the job

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?

Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity for a Mobile Billing Specialist who has similar values, looking to work with some awe-inspiring people in an inclusive and supportive environment that offers valuable training and career development.

Where? Join our Billing Team

The Mobile Billing Specialist role will be responsible for:

    Providing support to ensure the monthly bill run is generated accurately & in a timely manner

    Proactively providing advice on changes to increase the accuracy of every bill run

    Reviewing & amending pricing for customers where required

    Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy

    Obtaining & processing both Call/Service data records from our suppliers

    Adding customer CLI’s into billing platform

    Checking billed data against customer orders & manually bill non-automated billed services

    Dealing with customer billing enquiries and closing accounts

    Running reports on losses & managing the churn report

    Liaising with other depts to ensure and improve accuracy of billing.

    Checking supplier invoices tally with data received & raising supplier claims

    Working on changes to prevent future billing queries, through development of our invoice presentation, additional reports, and access to the customer billing portal.

    Working with your line managers to improve on mistakes, identify ways to improve processes and drive forward efficiencies

    Contributing to Billing Dept & Financial Director meetings

    Providing daily/weekly/monthly updates on your function to your line manager.

    Updating project provisioning decision makers with failing & successful billing functionality to improve company processes

Salary Up to £35k

25 Days Holiday + 8 Bank Holidays

Optional Hybrid working (3 days a week in the office)

Other organisations may call this role Mobile Billing Coordinator, Mobile Billing Clerk, Mobile Billing Analyst, Billing Advisor - Mobile, Mobile Telecoms Billing or Revenue Assurance Analyst.

Who? are we looking for? 

We are seeking a Mobile Billing Specialist with:

    At least 2 years’ experience in a Mobile provisioning and/or Mobile Billing role 

    Mobile tariff billing experience (preferably wholesale but not critical)

    Proven track record of being able to provide deep dive analysis with the ability to produce and provide client bespoke reports specifically when dealing with invoice queries

    Knowledge of aBILLity billing system or similar level of billing 

    Excellent communication skills both verbal and written

    A pro-active attitude with the ability to build excellent relationships with customers

    Good problem solving skills and attention to detail

    Ability to work autonomously within strict parameters or as part of a team with common goals

    IT Microsoft office proficiency

    Exposure to databases 

    At least 5 GCSE’s including Maths and English 

What? can Opus offer you?

•    Free daily breakfasts in the office

•    Regular companywide events

•    Monthly 'shining star' employee recognition awards

•    Pension and life insurance

•    Refer a friend scheme (£1,000)

•    Mental health, financial and legal support

•    Training and development plans

•    Various annual volunteering opportunities

•    Option to buy and sell holiday

•    Employee Dream Ball - Quarterly chance to win £2.5k towards a dream

Culture is important to us as are our values

•    Work together to win together

•    Be brave and think differently

•    Own it and never give up

•    Strive to be the best

•    Stay curious and keep learning

Meet Opus

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. 

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited.

https://www.opustech.co.uk/blog/best-companies-award/

Become part of our exciting success story