Mobile Billing Specialist


Job summary

Opus Technology
Salary Up to £35k
IT & Telecoms
Contract Type:
Full Time
Expiry Date:

About the job

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?

Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity for a Mobile Billing Specialist who has similar values, looking to work with some awe-inspiring people in an inclusive and supportive environment that offers valuable training and career development.

Where? Join our Billing Team

The Mobile Billing Specialist role will be responsible for:

    Providing support to ensure the monthly bill run is generated accurately & in a timely manner

    Proactively providing advice on changes to increase the accuracy of every bill run

    Reviewing & amending pricing for customers where required

    Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy

    Obtaining & processing both Call/Service data records from our suppliers

    Adding customer CLI’s into billing platform

    Checking billed data against customer orders & manually bill non-automated billed services

    Dealing with customer billing enquiries and closing accounts

    Running reports on losses & managing the churn report

    Liaising with other depts to ensure and improve accuracy of billing.

    Checking supplier invoices tally with data received & raising supplier claims

    Working on changes to prevent future billing queries, through development of our invoice presentation, additional reports, and access to the customer billing portal.

    Working with your line managers to improve on mistakes, identify ways to improve processes and drive forward efficiencies

    Contributing to Billing Dept & Financial Director meetings

    Providing daily/weekly/monthly updates on your function to your line manager.

    Updating project provisioning decision makers with failing & successful billing functionality to improve company processes

Salary Up to £35k

25 Days Holiday + 8 Bank Holidays

Optional Hybrid working (3 days a week in the office)

Other organisations may call this role Mobile Billing Coordinator, Mobile Billing Clerk, Mobile Billing Analyst, Billing Advisor - Mobile, Mobile Telecoms Billing or Revenue Assurance Analyst.

Who? are we looking for? 

We are seeking a Mobile Billing Specialist with:

    At least 2 years’ experience in a Mobile provisioning and/or Mobile Billing role 

    Mobile tariff billing experience (preferably wholesale but not critical)

    Proven track record of being able to provide deep dive analysis with the ability to produce and provide client bespoke reports specifically when dealing with invoice queries

    Knowledge of aBILLity billing system or similar level of billing 

    Excellent communication skills both verbal and written

    A pro-active attitude with the ability to build excellent relationships with customers

    Good problem solving skills and attention to detail

    Ability to work autonomously within strict parameters or as part of a team with common goals

    IT Microsoft office proficiency

    Exposure to databases 

    At least 5 GCSE’s including Maths and English 

What? can Opus offer you?

    Free daily breakfasts in the office

    Regular companywide events

    Monthly 'shining star' employee recognition awards

    Pension and life insurance

    Refer a friend scheme (£1,000)

    Mental health, financial and legal support

    Training and development plans

    Various annual volunteering opportunities

    Option to buy and sell holiday

    Employee Dream Ball - Quarterly chance to win £2.5k towards a dream

Culture is important to us as are our values

    Work together to win together

    Be brave and think differently

    Own it and never give up

    Strive to be the best

    Stay curious and keep learning

Meet Opus

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. 

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited.

Become part of our exciting success story

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