Junior SIP/VoIP Engineer

About the job

The role 

Fancy the chance to join a long-standing, expert telecoms company who are on a mission to create positive change in the industry? You would have the opportunity to collaborate with a skilled team and work with our senior stakeholders in the industry. 

Our staff are responsible for a number of huge positive changes that are currently happening with some of the UKs biggest telecoms companies and across the industry.

This role is specifically with the support team and would suit someone with a keen interest in at least one of technology, telecommunications, cloud computing and service delivery. A fresh graduate in a relevant subject may find the job very appealing but we have no age or experience standard to meet.

•    Interface directly with customer’s telecom engineers and IT teams to troubleshoot issues

•    Assist in diagnosing external and internal faults

•    Respond to support tickets, calls and customers in our community forum

•    Assist in the day-to-day operational support of the telecommunications network

•    Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network

•    Participate in on-call out of hours rotation when experience allows

Skills you will need or develop in this role:  

• The ability to demonstrate a keenness for the work
• A thirst to learn, develop and improve
• A detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signalling and routing systems to include SIP and SIP trunks
• Ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice
• Self-starter with excellent troubleshooting skills and ability to prioritise tasks and organise workflow accordingly
• Excellent verbal and written communication skills
• Excellent documentation skills

Benefits

Simwood is a vibrant company looking for staff who are highly motivated with a can-do attitude. The reward and recognition of our team is very important to us and we offer the following perks (subject to COVID restrictions):

• 28 days of annual leave (including bank holidays)
• Private health insurance (+ varying benefits including half price gym membership )
• Death in service 
• Share options
• Kitchen with snacks 
• Car washing 
• Haircuts at the Office
• Cycle to Work Scheme