Field Account Manager

Company Description

We are the UK’s #1 independent provider of voice, connectivity, mobile, phone system and cloud services.

We help c. 84,000 direct customers – businesses of all sizes and across almost every sector – connect better with their customers, suppliers and teams.

We combine straightforward solutions, including fibre broadband, mobile tariffs and phone systems, with friendly, helpful people to support businesses with their communications needs, now and as they grow. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers.

Job Description

This role involves managing a base of circa 400 customers with a typical employee size between 10 and 30. You will split your time managing this base both over the phone and travelling to see customers, with a typical week being 2 days in the office and 3 days out in customer visits.

Location: London or Birmingham - Field/Desk Based - 2 days office/3 field

Salary: Starting salary £25,000 basic and OTE £50,000 (Uncapped) plus Company Car/Car Allowance

Working Hours: Monday to Friday 8:30/9:00-17:00/17:30

As a Field Account Manager your role will involve being a trusted advisor to your customer base, proactively offering help & advice to ensure they are technology and communications ready for the business market.

Key Responsibilities:

•     To be accountable for a customer base of existing Daisy customers.
•     Aim to build a relationship with your customer to uncover further sale opportunities and to retain them.
•     To carry out proactive outbound management of your own customer base on behalf of Daisy.
•     To create value and build a strong relationship with your customer base.
•     To proactively upskill and self-learn.
•     To cross-sell and up-sell all Daisy products and services to your existing customers.
•     To meet set revenue, churn and product penetration targets.
•     Identify and escalate opportunities to sell further products by way of visit or referral.

Qualifications

•     Telecoms experience is preferred.
•     Recent Sales or Account Management experience.
•     Target & KPI driven.
•     Excellent communications skills; verbal and written.
•     Ability to develop trusting relationships.
•     Fast thinking.
•     Self-motivated.

Additional Information

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

We have been voted by Best Companies as the UK's 4th best Telecoms company and we are in the UK's top 75 Best Large Companies to work for in 2022.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

•     25 days holidays, plus bank holidays, and the option to purchase more!
•     Professional development to help you achieve your personal goals
•     Eye care vouchers available and discounted Medicash membership
•     Access to discounts and savings at more than 1,200 retailers
•     An additional day off on your birthday or if you're getting married
•     Auto enrolment following probation into a salary pension scheme
•     Access to exclusive offers on a range of Daisy products