Customer Support (Apprenticeship)

About the job

Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the Midlands, UK. 

Gigabit Networks sits in an ecosystem of tech brands under the 4 Oceans Ventures umbrella, alongside global marketing consultancy Tollejo & telecommunications provider Skyline Wireless

We are looking for a confident, proactive customer support professional to assist our customers with technical problems when using our home and business broadband products.

Responsibilities include

• Respond to customer queries in a timely and accurate manner via email, phone, webchat or social media
• Providing excellent customer support through understanding and expertise
• Strong knowledge of our home and business connectivity offerings
• Liaise with external stakeholders and key partners to ensure the customer comes first at all times
• Report key findings of customer behaviour and interests to bolster marketing efforts and update internal databases

Key requirements

• Interest in technology, telecommunications or connectivity
• Commercially minded with a self-starter attitude
• Understanding of how CRM systems work
• Empathetic, understanding and tenacious to help solve the problem of the consumer

Desirable Skills 

• Previous work experience in customer services 
• Knowledge of telecoms or IT services 
• Previous knowledge or use of ZoHo/CRM systems 

Structure:  

• Apprenticeship
• Salary TBC
• Flexible working hours  
• Available immediately  
• Working in a small agile team, initially remotely  
• The founders are involved in other start-up projects, which may lead to further roles and responsibilities on different projects.