Business Analyst

Remote working: must be based in the UK

Job summary

Layer Systems Limited
£30-£45k per annum (depending on skills and experience)
IT & Telecoms
Contract Type:
Full Time
Expiry Date:

About the job

“It’s exciting being part of a scaling journey and being able to shape the future of the business”

“There’s a lot of opportunity to progress and support to get there”

“Everyone has a voice and all ideas count”

We love that our colleagues feel this way, will you be next?

Do you want to make a difference and be part of a company growth journey, not just a cog in the machine? Would you like to be part of our team of customer centric, technology loving, problem solvers?

At Layer Systems, we believe that new colleagues bring fresh ideas, they help us with our mission to keep innovating. We’re hiring and would love to hear from you if you think that could be you.

What we do:

Layer Systems is a high-growth tech company based in the UK. Our productThe Layer, is a hosted B2B business management SAAS platform designed exclusively for telecoms & IT resellers. 

We have a loyal, growing customer base, a mature, feature-rich platform and exciting plans for 2022 onwards.

Why we do it:

Our vision is to create the most user-friendlymarket relevant and innovative software by building a community-driven product.   

We aim to support our customers in delivering their strategic goals by leveraging the latest technology, creating solutions that deliver maximum benefit in the most efficient way.

Who we are:

Currently there are 20 people in our team. We may be from diverse backgrounds with unique talents and perspectives, but we do absolutely share common goals - we want to keep asking what’s possible and pushing beyond.

We are optimistic, determined and energetic, working hard to deliver the best for our customers - they are at the heart of everything we do.

We believe ideas flow when we encourage, listen to and support everyone - we don’t talk about being inclusive, it’s just how we are.

We love originality and diversity. Within our talented team everyone has a voice and is encouraged to contribute in a space of psychological safety.

How you’ll work:

You’ll be autonomous, not micromanaged. You’ll get to share your ideas and support others by listening and encouraging.  

You won’t need to shout loud to get heard, you’ll be respected and have space to communicate your ideas, in whatever way fits your personality best.   

You’ll have the opportunity to learn more in a few months than you would do in other environments in years. 

As a fully remote company (with regular team meet-ups in Glasgow), we support working flexibly and can consider a combination of full-time and part-time (32+) hours over Monday to Friday. 

UK travel may be required as part of the role and may involve overnight stays. Please indicate whether you can fulfil this requirement and, if so, confirm if you have a valid driving license with less than 3 penalty points.  

We offer family-friendly policies and do our best to accommodate preferred working patterns. We understand that many people have priorities outside work such as: looking after children & pets, caring for relatives/friends or you may simply want a good work/life balance.

Who we’re looking for:

We’re looking for creative, problem-solving detectives who enjoy the detail and getting to the heart of matters by working with our customers’ stakeholders, reviewing documentation, processes and systems in order to translate their current position to a future state, helping them to build leaner, more efficient ways of working that delight their teams and improve the experience of their customers! You’ll have experience of working with different areas of a business from marketing through to finance and understand how it all works together.

A key element of the role will involve identifying any gaps and efficiencies that could be gained in their processes, including looking at ways to automate processes.

You’ll be helping to shape the future of our product for all customers of The Layer as any gaps will require you to detail requirements, note user stories and scope out possible solutions.

Ideally, you’ll be an experienced Business Analyst with a history of working on similar projects, including experience of interviewing stakeholders, reviewing materials and documenting processes for software migration projects like enterprise software/ CRM.

 Alternatively, you may have experience of working in a telecoms/ IT business in a senior operations/ business systems management role with demonstrable experience of sourcing, designing and maintaining new systems.

What you’ll contribute:

BA Sessions

  • You’ll lead and host workshops for new customers to identify their current processes, noting any variance or omissions in functionality between their requirements and The Layer.
  • Review, analyse and document “as is” processes and translate to “to be” processes
  • Update the PM tool and assign out tasks for the PM/Coordinator
  • Present back and manage findings and recommendations with customers
  • Work with a PM to oversee internal run-throughs on a per module basis and provide feedback prior to customer presentations
  • Attend customer presentations to support the PM with any customer feedback and note this in the PM tool
  • Identify and assess viability of any project specific development work
  • Scope new project specific development work (see details below)
  • Oversee the delivery of development feature delivery
  • Present custom development options to customers
  • Oversee production of documentation for internal and external stakeholders
  • Oversee post-release issues
  • Sign off on final feature release
  • Feedback any potential features which would improve the product into our ideas system

Please note there could be a requirement to attend scheduled customer site visits of 1-3 days duration. However, most of our BA sessions are being hosted remotely at present.

Product Management

  • You’ll note any missing areas of functionality and work with specific customers and/or our wider customer base to design solutions which enhance the user experience
  • You’ll work alongside our product team on required features and help to design and shape the future of our app

Your skills and experience:

To excel in the role, we believe you’ll enjoy creating order from disjointed and disparate information sources. You’ll take pride in crafting exceptional solutions using technology to solve real-world problems and enjoy doing so both individually and as part of a team.

  • Analytical and also creative
  • Process driven mindset
  • Exceptional attention to detail
  • Curious and open minded
  • Outstanding ability to understand complex business problems and enjoy finding solutions to them
  • Ability to quickly analyse and use tools to get to root cause and from there build lean, efficient processes
  • Ability to translate user/ customer needs into clearly communicated requirements
  • Comfortable speaking with senior leadership teams, end users and software developers with equal ease
  • Enjoy contributing and challenging to co-create great products that deliver real value for customers
  • A U.K. driving license is required.


  • Applicants should hold a UK university degree with an award of 2:1 and above
  • Have at least 3 years’ experience working in an analyst role
  • Have official BA certifications awarded by a recognised body such as the BCS
  • Membership or experience of IIBA, BABOK etc.

What we offer:

  • Salary £30-£45k per annum (depending on skills and experience)
  • Remote working: Must be based in the UK
  • Flexible work pattern
  • 30 days annual leave (pro-rata)
  • Contributory pension scheme

Layer Systems values diversity. We’re proud to be an equal opportunity employer and consider qualified applicants without regard to Race/Ethnic Origin, Sex, Religion/Belief, Disability, Age, Sexual Orientation

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