Broadband Technical Advisor

About the job

Broadband Technical Support

Sheffield, United Kingdom

Full-time

Department: Operations

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

This role sits with one of Daisy Communications brands - XLN for Small Business

Salary: £21,255

Location: Sheffield

Working Hours: Monday to Friday, working between 8:30 – 18:30 1 in 3 Saturdays, working between 9:00 & 17:00 (37.5 Hours)

Key responsibilities:

• Exceptional customer service levels – someone who truly goes above and beyond for their customers.
• Ability to upsell products and services. 
• A champion of delivering sometimes complex information in a way everyone understands. 
• A basic understanding of how telephone and broadband work. 
• Configuration and supporting routers. • Experience and understanding of wired & wireless technologies.
• Have an understanding of IP Networks, basic routing and how they are used to deliver broadband services.

Qualifications

• Ideally 1 years+ experience of handling technical issues in a previous role, but the most important thing for us is that you have a real passion and confidence to take control of technical issues.
• Enjoy working in a fun, social, vibrant team environment.
• A logical problem solver that is flexible in their methods used to resolve customer problems.
• An understanding of ADSL, Fibre, home networking and associated broadband technologies.
• Have excellent people skills and have great empathy with customers.

Additional Information

We offer the following benefits:

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married