Account Manager, Mobile Network Operators

• Responsible for the development of sales of products/managed services in an established mobile customer within UK.
• Ensure that we have accurate contact information for the account and drives access to insight and improvements to the overall experience.
• Cultivate and maintain key customer relationships at senior levels, ensuring customer contact is kept high.
• A comprehensive understanding of BT operations and evidence of leveraging in support of optimising customer satisfaction within a mobile operator environment
• The holder of this sales role will be responsible and accountable for an all New Business and Share of Wallet (SoW) budgets associated with a specific BTW MNO customer.
• This is a sales role and will be fully focused on increasing BTW’s SoW and delivering on our New business commitments to increase our overall Revenue and Margin vs. our budgets
• Manage Salesforce, ensuring that all contact information is current and accurate, and any data issues are resolved in a timely way
• Service line management, forecasting and meeting and exceeding revenue and margin KPIs.
• Keep informed with the latest sales developments and contributes to the functional strategy by applying this within the organisation

Skills

• Ability to establish and develop value-based relationships with key influencers and decision makers within a mobile operator organisation
• A demonstrable ability to work independently in developing sales plans and customer contact strategy in support of new business sales success
• Able to engage at a senior management level both internally and externally.

Experience

• Minimum 2 years’ experience of mobile or data centre network sales experience
• A track record in taking personal ownership of addressing customer issues and requirements in a mobile operator environment
• Managing high value accounts
• Experience of driving virtual teams to deliver necessary business results. Comfortable working in a matrix team.
• Edge Computing experience (desirable)

• Competitive salary & OTB
• 25 days annual leave (plus bank holidays)
• 10% BT Pension Contribution
• Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan
• Discounted BT products including broadband, Mobile, TV and BT Sport
• Access to 100's of retail discounts including the BT shop